Terms & Conditions

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These are the terms and conditions for www.healingthings.co.uk (“our websites”) operated by Healing things Ltd.

 

To register with our websites and purchase goods from us you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  This page together with the documents expressly referred to within it state the legal terms and conditions (“Terms”) under which you may use our websites and under which we sell any of the products listed on our websites (“Products”) to you. By using our websites you agree to be bound by the Terms and Conditions that apply to your use of our websites. If you do not agree to these Terms please refrain from using our websites.

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Before you place an order, if you have any questions relating to these Terms please contact our customer service team by

e-mailing info@healingthings.co.uk .

 

We reserve the right to decline a new customer registration or suspend a customer's account at any time and at our sole discretion. We also reserves the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice, to discontinue the website or services, or any part thereof, at any time, with or without notice.

Please note this is a consumer website and all purchases are for personal consumption or for gifts only. For all UK, export and international bulk/trade orders and re-seller options, please contact our customer service via email at info@healingthings.co.uk.

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INFORMATION ABOUT US

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Healing things Ltd. is a limited company registered in England and Wales under company number 10939880 and has its registered office and main trading address at 24 Chelsea Close, London, NW10 8XD.

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HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

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The Contract will be exclusively in the English language. We will not file a copy of the Contract.
You will be guided through the process of placing an order by a series of simple instructions on our websites. Please take the time to read and check your order at each stage of the order process.

You complete and place your order by clicking on the button marked “Buy Now”. After you place an order, you will receive an e-mail from us acknowledging that we have received your order and setting out the details of your order. However, please note that this does not mean that your order has been accepted. Your order is an offer to purchase the Products and no contract exists between you and us for the sale of any Products at this point.

We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send to you the Dispatch Confirmation.

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If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our websites, or because of our inability to obtain authorisation for your payment, we will inform you of this by e-mail without undue delay and we will not process your order. If you have already paid for the Products, we will refund you the full amount without undue delay.

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DESCRIPTION AND PRICE OF PRODUCTS

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The prices which you must pay for the products that you order are set out on the website at the time you place your order plus a delivery charge. We take all reasonable care to ensure that all details, descriptions and prices of Products appearing on our websites are correct at the time when the relevant information was entered onto our system. Although we aim to keep our websites as up to date as possible, the information, including the descriptions of Products, appearing on our websites at a particular time may not always reflect the position at the time you place your order. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer, tablet or mobile phone (your “Device”) will display those colours accurately to reflect the colour of the Products. Your Products may vary slightly from those images.

Our websites contain a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our websites may be incorrectly priced. We cannot confirm the price of a Product until your order is accepted by us. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

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Prices for our Products may change from time to time, but changes will not affect any order that we have confirmed with a Dispatch Confirmation.

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The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The price of a Product does not include delivery charges, which are payable by you in addition. Our delivery charges are as quoted in these Terms and they will be explained to you during the ordering process, and before you place your order.

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PAYMENT

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We use the services of a payment provider for all on-line purchases. Our UK partner is Stripe. When you place an order on our websites you will be re-directed to Sage Pay's website in order to process your payment and enter your card details. At no time do we have access to your card details. All correspondence in respect of payment issues should be directed to Sage Pay. Visit https://stripe.com/gb for details. Stripe is audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider. 

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PROMOTIONAL DISCOUNTS

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Offers and promotional discount codes offered by us are valid only for use as part of a purchase made via our websites unless otherwise stated.

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YOUR RIGHT TO CANCEL

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If you are a consumer of Healing Things Limited, you have a legal right to cancel the Contract, during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

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However, this cancellation right does not apply in the case of Products which have been personalised to your specification.

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Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products, including Products which are described as not of first quality (i.e. 'seconds'), have already been delivered to you, you have a period of 14 days in which you may cancel, starting from the day after the day you receive the Products.

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To cancel a Contract, you must inform us by giving a clear statement of your decision to cancel. You can inform us in writing by sending an e-mail to info@healingthings.co.uk, using our online contact form, or by sending a letter to us at: Customer Services Team, Healing Things Limited, 24 Chelsea Close, NW10 8XD United Kingdom.

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EFFECTS OF CANCELLATION

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You may wish to keep a copy of your cancellation notification for your own records.

If you send us your cancellation notice by e-mail or by letter, then your cancellation is effective from the date you sent the e-mail or the letter to us. If you use the contact form on our websites, your cancellation is effective as soon as you submit the form.

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RETURNS PROCEDURE

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Once we have received your cancellation notification, we will arrange to have the Products collected by a nominated carrier and delivered to us. You will have to bear the costs of collection, which are set out in the “UK Delivery” and “International Delivery” sections below. We may deduct this charge from any refund that we give to you. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Should you fail to return your goods to the return address provided, Healing Things will not be held responsible for any delays to refunds or postage issues. You are responsible for any returned goods until they reach our office.

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DELIVERY CHARGES

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UK Domestic

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Individual orders totaling £15 or more - FREE (excluding delivery to the postcodes specified below)

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Individual orders under £15 - £2.1 per order (excluding delivery to the postcodes specified below)

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Delivery to the following postcodes: £5 per order

AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH45-50, HS1-9, IV40-50, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 and ZE1-3

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Delivery to all JE, GY and IM postcodes: £8 per order

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Delivery to all TR21-25 and PO30-41: £8 per order

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Please note these delivery charges are for Products purchased through our websites only and subject to change.

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Delivery to the postcodes specified above will take a minimum of 6-10 working days. We aim to deliver all other orders within 3-5 working days of receipt of your order (Monday to Friday between 8.00am and 6.00pm UK time). Every effort will be made to deliver the goods within this timescale. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible.

Delivery will be completed when we deliver the Products to the address you gave us. If there is no one at the address given when we attempt to deliver the Products, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the Products, or details of how to arrange an alternative delivery date.

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RISK AND TITLE

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From the completion of delivery to you, you will be responsible for the Products and for any loss or damage to them.

You will become the owner of the Products once we have received payment in full, including all applicable delivery charges.

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LIMITATION AND LIABILITY

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We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

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We have no liability for loss arising from:

      1. Any Products which after delivery have been subjected to willful damage, incorrect handling or storage, accident, negligence by you or
         by any third party; 

      2. Any failure by you to operate or use the Products in accordance with our instructions.

 

We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. Whilst we do use industry standard software and systems we do not warrant that our websites will operate error-free nor that our websites and servers are free of computer viruses. If your use of our websites results in the need for servicing or replacing any data or equipment (including your Device), we are not responsible for those costs.

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USE OF WEBSITES

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You agree to fully indemnify, and keep indemnified, us, our officers, directors, employees, agents and suppliers immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach by you of the Use of the Websites terms set out below or any other liabilities arising out of your use of our websites, or the use by any other person accessing our websites using your personal information. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password at any time if in our opinion you have failed to comply with any of the provisions of these terms of use.

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INTELLECTUAL PROPERTY

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We are the owner or the licensee of all intellectual property rights in our websites, and in the material published on them, including, without limitation, all pictures, designs, logos, photographs and written text. These works are protected by copyright, trademarks and other intellectual property rights. All such rights are reserved. Unauthorised use of these intellectual property rights is prohibited.

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OUR WEBSITES CHANGE REGULARLY

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We aim to update our websites regularly, and may change the content at any time. If the need arises, we may suspend access to our websites, or close any or all of them indefinitely.

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RELIANCE ON INFORMATION POSTED

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While we use all reasonable endeavours to keep the information on our websites accurate and up to date, the material displayed on our websites is provided without any guarantees, conditions or warranties as to its accuracy. Materials on our websites are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on any materials by any visitor to our websites or by anyone who may be informed of any of those materials.

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YOUR INFORMATION

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We process information about you in accordance with our Privacy Policy. You warrant that all data provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by contacting our Customer Service department. Like many sites, our websites use cookies. 

 

VIRUSES, HACKING AND OTHER OFFENCES

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You must not misuse or attack our websites by knowingly introducing viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our websites, servers, or any other computer or database connected with our websites. By breaching this provision you may be committing a criminal offence and we will report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our websites will cease immediately. We will not be liable for any loss or damage caused by a denial of service attack directed at our websites, viruses or other technologically harmful material that may infect your Device, programs, data or other proprietary material due to your use of our websites or any material posted on it, or on any websites linked to it.

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LINKS FROM OUR WEBSITES

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Where our websites contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content, policies or practices of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

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JURISDICTION

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These Terms shall be governed by and construed in accordance with the law of England and Wales. This means a Contract for the purchase of Products through our websites and any dispute or claim arising out of or in connection with it will be governed by English law. 

You and we agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a resident of Scotland you may also bring proceedings in Scotland and if you are a resident of Northern Ireland may also bring proceedings in Northern Ireland.

If you are a consumer residing in an EU member state other than the UK, you may bring proceedings in either that state or in England and Wales, but we may only bring proceedings against you in the state in which you reside.

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CONTACT US

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Our websites are owned and operated by Healing Things Limited, registered in England and Wales under company number 10939880, with our registered office at 24 Chelsea Close, NW10 8XD, England. You can contact our Customer Service department by e-mailing info@healingthings.co.uk.

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